Refund Policy

We want you to be happy with CLKUPAPP. This Refund Policy explains when we issue refunds and how to request one.

1. Free tier — always free

The free tier of CLKUPAPP does not require payment. There is nothing to refund.

2. Subscription cancellation

You can cancel your paid subscription at any time from your account settings. Cancellation stops all future billing immediately.

When you cancel, you keep access to paid features until the end of the current billing period (monthly or annual). We do not prorate refunds for time already paid — for example, cancelling on day 20 of a monthly plan does not refund the remaining 10 days.

3. When we issue refunds

We will issue a full refund in the following cases:

• Duplicate charges. If you were charged more than once for the same billing period.
• Unauthorized charges. If your account was charged without your consent (e.g., someone else used your Google account).
• Service failure. If CLKUPAPP was materially unavailable for more than 72 continuous hours within a billing period and you were unable to use the paid features you paid for.
• First-time purchase, 7-day window. If you subscribe for the first time and change your mind within 7 days, contact us for a full refund. This applies to your first paid billing only.

4. When we do not issue refunds

We generally do not refund:

• Renewals after the first 7-day window has passed
• Unused portions of a billing period after cancellation
• Failed calls, poor audio quality, or dropped connections attributable to Twilio, the public telephone network, or the recipient's carrier — these are outside our control
• Charges older than 90 days
• Accounts terminated for violating our Terms of Service

5. How to request a refund

Email hello@clkupapp.com from the email address on your account and include:

• Your account email
• The approximate date and amount of the charge
• A brief reason for the refund request

We aim to respond within 3 business days. Approved refunds are processed to your original payment method within 5–10 business days by Stripe.

6. Chargebacks

Please reach out to us before filing a chargeback with your bank. We resolve nearly every refund request faster than a bank dispute. Chargebacks filed without first contacting us may result in account termination.

7. Changes to this policy

We may update this Refund Policy from time to time. The "Effective" date at the top reflects the latest revision. Changes apply to purchases made after the update; earlier purchases remain governed by the policy in effect at the time of purchase.